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About us
Real People. Real Answers. Real Care.
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Our Story
Built on Trust, Grown Through Relationships
NeoProcession, Inc. was founded with a simple belief: insurance should work for people, not against them. Built on the leadership of Shan Ricketts, an award-winning health insurance advocate, and strengthened by a new generation of leadership through David Ricketts, NeoProcession has grown from a family-driven agency into a trusted name serving clients across the United States.
From our offices in Atlanta, Birmingham, and Daytona Beach, we’ve helped individuals, families, and businesses navigate the complex world of insurance for more than three decades. What began as a small, hands-on agency has evolved into a nationwide partner that blends personal service with modern technology—making insurance more accessible, transparent, and effective
Shan Ricketts
Shan Ricketts has served as a leader in his field since 1989, developing specific expertise in sales, customer service and complex problem resolution and prevention.
Shan has received numerous awards, including the Georgia Health Insurance Agent of the Year Award and the National AHU William F. Flood Public Service Award. He even has an Award named after him. The “Shan Ricketts Award” is given annually to the South Atlanta Health Insurance Agent of the Year. He has spoken before both the House and Senate in Georgia and is invited annually to Washington DC to discuss state and national insurance concerns with Congressmen and Senators.
Shan uses these skills to build a kinder and gentler benefits, individual, and senior services organization to provide for his customers’ needs. His goal is to safely provide these services at the lowest possible cost, while also helping customers find the best solution for their needs.
David Ricketts
David Ricketts has been serving clients at NeoProcession, Inc. since 2017, where he manages service operations and Medicare offerings with a focus on clarity, efficiency, and client trust. Drawing on his background in Business Administration from Kennesaw State University, David brings a structured, detail-oriented approach to every client engagement.
David specializes in guiding individuals and families through the complexities of Medicare and Health insurance solutions, as well as managing the agency’s growing group coverage accounts. His contributions have helped NeoProcession expand into both small and large group markets, while keeping a strong focus on personalized service.
With a passion for building sustainable client relationships, David is committed to advancing NeoProcession’s mission of delivering affordable, high-quality insurance solutions nationwide. He combines technical knowledge with a practical, client-first philosophy—ensuring that businesses and individuals alike feel confident in their coverage decisions.
Our Mission
To treat our customers and their resources as we would want our own to be treated by finding the best products and solutions at the lowest possible price.
Who We Serve
Individuals & Families
At NeoProcession, we understand that choosing the right individual or family health insurance plan can feel overwhelming. Rising healthcare costs and countless plan options often leave families unsure about what truly fits their needs. That’s why we offer affordable health insurance solutions designed to protect you and your loved ones with the coverage you deserve.
Our team works closely with individuals and families to compare policies, explain benefits in plain language, and ensure you have access to doctors, hospitals, and services you trust. Whether you’re looking for comprehensive medical coverage, life insurance to protect your family’s future, or short-term health plans to bridge coverage gaps, NeoProcession is here to help.
We partner with leading carriers so you can access a wide range of individual and family health insurance plans, including options for dental, vision, accident, and supplemental benefits. Most importantly, we tailor recommendations to your lifestyle and budget. With NeoProcession, you’ll never feel like just another policyholder—you’ll gain a trusted partner dedicated to keeping your family healthy, secure, and protected at every stage of life.
Small Businesses (2–50 Employees)
Running a small business is challenging enough without navigating the complexities of employee benefits. At NeoProcession, we specialize in small group health insurance for companies with 2–50 employees, offering flexible and affordable options that make it easier to attract and retain top talent.
We know small businesses need cost-effective plans without sacrificing quality. That’s why we provide tailored solutions that include group medical insurance, dental and vision benefits, life insurance, and ancillary products like accident or critical illness coverage. By partnering with trusted carriers, we help small employers design benefit packages that not only meet regulatory requirements but also give employees real peace of mind.
Our team takes pride in being hands-on. We guide you through every step—from quoting and plan selection to enrollment and compliance—so you can focus on running your business. With NeoProcession’s small business health insurance plans, you’ll get the flexibility to scale coverage as your company grows, without overpaying for benefits you don’t need. Let us help you create a benefits package that strengthens your team and supports your bottom line.
Large Organizations (Up to 500 Employees)
As your company grows, so do your responsibilities—and nowhere is that more evident than in employee benefits. NeoProcession provides large group health insurance solutions for organizations with up to 500 employees, helping you balance cost control with comprehensive coverage.
We understand the challenges larger employers face: rising healthcare expenses, employee retention, and regulatory compliance. That’s why we design scalable group benefits packages that address the unique needs of your workforce. Our services include medical, dental, vision, life insurance, and supplemental coverage, all customized to fit your organization’s goals and budget.
Unlike big-box agencies that treat you like a number, NeoProcession delivers personalized, hands-on service. We act as an extension of your HR team, simplifying enrollment, answering employee questions, and ensuring compliance every step of the way. With our large employer insurance expertise, we’ll help you negotiate competitive rates, streamline plan administration, and keep your workforce engaged and protected.
Whether you’re covering 50 employees or scaling toward 500, NeoProcession provides the trusted guidance and support you need to manage benefits with confidence.
Retirees & Seniors
For retirees and seniors, navigating the world of Medicare insurance can be confusing. With multiple plan types—Medicare Advantage, Medicare Supplements, and prescription drug coverage (Part D)—it’s easy to feel uncertain about which option is right for you. At NeoProcession, we specialize in making Medicare simple, personalized, and stress-free.
Our team takes the time to explain every option clearly, so you know exactly what your coverage includes and what it costs. We compare Medicare plans from top carriers, focusing on your doctors, prescriptions, and healthcare preferences. Whether you’re newly eligible for Medicare or looking to change your plan during open enrollment, we’ll guide you step by step.
We also help retirees explore supplemental coverage options like dental, vision, and hearing plans—ensuring no gap in protection. With decades of experience, we’ve built strong relationships with carriers nationwide, giving our clients access to trusted, affordable Medicare solutions.
At NeoProcession, we don’t just enroll you in a plan and move on—we remain your long-term partner. Our mission is to ensure seniors have peace of mind, financial security, and quality healthcare coverage throughout retirement.
